Privacy Policy

Our Contact Details

We are Contractors Support Limited (Company Number: 10490477) whose registered office is at Suite 125 Imperial Court, Exchange Street East, Liverpool, England, L2 3AB (“We/Us/Our”). You can contact us by email at Assist@ContractorsSupport.co.uk or by telephone on 0151 440 2087 and you can find our website at www.contractorssupport.co.uk (“Our Site”) which is owned and operated by us. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is required. Your use of Our Site will be deemed acceptance of this Privacy Policy. Any changes will be posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

The Type of Personal Information We Collect

We currently collect and process the following information:

• Personal identifiers (for example, name, title, date of birth);
• Contact information (address, email, telephone number);
• Financial information (for example, bank details, national insurance
  number, unique tax reference);
•  Our Site usage information (for example, IP address, browser type and
  version, uniform resource locators (URLs));
• Employment Information (for example, job title, employer details and
  tax code);
• Cookies are used to track how users navigate Our Site. See our
  Cookies policy for further information.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by
you for one of the following reasons:

•  Providing and managing your access to Our Site;
•  Personalising and tailoring your experience on Our Site;
•  Contracting, Contacting, communicating and managing Our
  relationship with you;
•  To contact and communicate with HMRC, your employer and other
  third parties as authorised by you and as part of Our services;
• Administering Our Site;
•  Administering Our business;
•  Managing payments for Our services;
•  Complying with legal obligations; and
•  Supplying information to you that you have opted in to receiving (you
  may opt out at any time by emailing us on the email address set out in
  ‘Our Contact Details’ above with an instruction to opt you out).
  We also receive personal information indirectly, from the following
  sources in the following scenarios:
• HMRC if we make contact with them on your behalf as part of our
  services;
• Your employer, pension provider, loan provider and/or any other third
  party that you authorise us to contact if we make contact with them on
  your behalf as part of our services.
  We may use the information that you have given us in order to:
• To enable us to complete our procedures to enter into a contract with you, deal with any queries and manage our relationship;
• Provide and manage your access to Our Site;
• Personalise and tailor your experience on Our Site;
• Contact and communicate with you;
• Tailor and/or provide Our services to you;
• Contact and communicate with HMRC, your employer and other third parties as authorised by you and as part of Our services;
•  Administer Our Site and Our business;
• Comply with legal obligations to which we are subject such as for
  invoices for HMRC;
•  Where processing of special category data is necessary to uniquely
  identify a natural person;
•  Where it is necessary for our legitimate interests and your interests
  and fundamental rights do not override those interests;
• Manage payments for Our services; and
• Supply information to you that you have opted in to receive.
  We will share this information with third parties instructed by us to meet
  our contractual obligations to you. These will include:
•  HMRC for the purposes of delivering our services to you (for
  example, dealing with your self-assessment tax return and/or
  responding to correspondence and/or other queries received from
  HMRC);
• Our service providers to enable us to communicate with you and
  deliver our services (for example, IT and system administration
  service providers, accounting service providers and compliance
  advisors);
• Any persons that you request us to share your data with or it is
  necessary to share it with to deliver our services to you (for
  example, your employer, bank or student loan provider);
• Any party that we are under a legal obligation to disclose your
  information too (for example, the information commissioners
  office).

We will not sell your data.
It is important that your personal data is kept accurate and up-to-date so
if any of the personal data we hold about you changes, please let us know promptly using the details set out in ‘Our Contact Details’ above. The Bases for Processing Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You
can do this by contacting us using the details set out in ‘Our Contact
Details’ above;
(b) We have a contractual obligation; and
(c) Legitimate Interest.

How we store your personal information

Your information is securely stored and retained for the periods set out below unless otherwise required by law. We have in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.