Contractors Support Limited’s Cookie Policy

Our Contact Details

We are Contractors Support Limited (Company Number: 10490477) whose registered office is at Suite 125 Imperial Court, Exchange Street East, Liverpool, England, L2 3AB (“We/Us/Our”). You can contact us by email at or by telephone on 0151 440 2087 and you can find our website at (“Our Site”) which is owned and operated by us.

Everyone who visits Our Site is important to Us and We respect and value your privacy. We will only use Cookies in ways that are described in this Cookie Policy here and in compliance with applicable law.

Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of this Cookie Policy is required. Your use of Our Site will be deemed acceptance of this Cookie Policy.

Any changes to this Cookie Policy will be posted on Our Site and you will be deemed to have accepted the terms of the Cookie Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

What is a Cookie?

A cookie is a small text file placed on your computer or device by Our Site.

This happens when you visit our site, visit certain parts of Our Site and/or when you use certain features of Our Site. Our use of Cookies is governed by the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Types of Cookies We Use

• Strictly NecessaryThese are required for theoperation of Our Site. They include, for example, cookies that enable you to log into any secure areas of our website.

• Analytical or Performance – These allow us to recognise and count the number of visitors and to see how they move around Our Site when using it. This helps us to improve the way Our Site such as by ensuring that users easily find what they’re looking for.

• Functionality – These are used to recognise you when a user returns to Our Site and enables us to personalise, greet users by name and remember preferences.

• Targeting – These record a users visit to Our Site, the pages visited and

links followed. We use this information to make Our Site and any

advertising displayed on it more relevant to that users interests. We may

share this information with third parties for this purpose.

• Session – Any of the above types of cookie may be a session cookie.

These are temporary and only remain on a user’s device from the point

they visit Our Site until their browser is closed at which point they are


What Does This Cookie Policy Cover?

This Cookie Policy applies only to your use of Our Site. Our Site may contain links to other websites.

NOTE We have no control over how your data is collected, stored, or used by other websites. We therefore advise you to check the privacy and cookie policies of any such websites before providing any data to them.

How Do We Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for Hubspot, Cloudfare and Google. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

You will be shown a pop-up before Cookies are placed on your computer or device. This will request your consent to set those Cookies. By giving your consent, you are enabling Us to provide the best possible experience and service to you. You may deny consent to the placing of Cookies. If you do so, certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Strictly necessary Cookies are shown in the table below.

NOTE: It is important that you are aware of such Cookies even though your consent to these Cookies being placed will not be sought. You may still block these Cookies by changing your internet browser’s settings but note that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of CookiePurpose & TypeStrictly Necessary
agreedToDisclaimerFuntionality/It contains either true or false and determines whether or not the disclaimer message is shown on page load.Yes

The following third-party Cookies may be placed on your computer or device:

Name of CookieProviderPurpose & TypeStrictly Necessary
_hsscHubspotFunctional/To keep track of sessions and is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestampYes
_cfduidCloudFareSession/To identify individual clients behind a shared IP address and apply security settings on a per-client basis. This does not correspond to any user ID in the web application and does not store any personally identifiable informationYes
CRAFT_CSRF_TOKENHubspotSession/For security purposes and contains a unique identifier. When a page is loaded, this cookie is sent to our server, letting it know that the request is genuine. Requests without such a cookie are disregarded.Yes
CraftSessionIDHubspotSession/Contains a unique identifier allowing our server to keep track of information across multiple pages/

Our Site uses analytics services provided by Hubspot and Cloudfare which use Cookies to gather information required. Website analytics is a set of tools used to collect and analyse anonymous usage information to better understand how Our Site is used. We are then able to use this information to improve Our Site and the services offered through and makes it a better experience for you.

You do not have to allow Us to use these Analytical Cookies and those used by the analytics service(s) used by Our Site are:

Name of CookiePurpose & TypeProviderPurposeStrictly Necessary
_hstcHubspot Tracks visitors and  contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).No
hubspotukHubspot Tracks visitors to Our Site. This Cookie is passed to Hubspot on form submission and used when deduplicating contacts.No
_gaHTTPGoogle AnalyticsIt contains a unique identifier generated by Google & is used to identify/distinguish users.No
_gidHTTPGoogle AnalyticsIt contains a unique identifier generated by Google &is used to identify/distinguish users.No
_gatHTTPGoogle AnalyticsIt contains a number that determines how often requests are sent to Google, with the intention of minimizing the number of requests sent.No

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, applicable login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

The links below provide instructions on how to control Cookies in all mainstream browsers:


Microsoft Internet Explorer:

Microsoft Edge: (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (iOS):

Mozilla Firefox:

Android: (Please refer to your device’s documentation for manufacturers’ own browsers)

Except for essential cookies, all cookies will expire one year after being placed.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint.

You can contact the Information Commissioner’s Office at ( but we would appreciate the opportunity to deal with your concerns before then so please contact us in the first instance.

We have put in place procedures to deal with any suspected personal data breach. In the event of a breach, will notify you and any applicable regulator of a breach where we are legally required to do so.